Refund policy.

Product by product, what comes back and when. Everything here sits on top of your rights under Australian law. Nothing here takes any of those away.

Edward Glush, sole traderMelbourne, Victoria, AustraliaVersion 2
Plain-English summary
  • Monthly packages and AI search tracking: quarterly terms, billed monthly. Give 30 days' notice before a quarter ends and nothing more is charged after it.
  • Answer Engine Audit: full refund if the report says there is nothing worth fixing, or if you cancel before I start.
  • Automations and websites: if I cancel, every dollar for work not done comes back. If you cancel early, you pay for the days worked and get the rest.
  • Refunds go back to the card you paid with, within ten business days. Your Australian Consumer Law rights sit on top of all of this.
Australian Consumer Law

My services come with guarantees that cannot be excluded under the Australian Consumer Law. Among them: that the work is done with due care and skill, that it is fit for the purpose I was told about, and that it is delivered within a reasonable time where no time was agreed.

For a major failure you are entitled to cancel the service contract and get a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure is not major, you are entitled to have the problem fixed within a reasonable time.

The policy below is in addition to those rights, not instead of them. Where anything below is less generous than the law, the law wins.

Monthly packages Package 1 · Package 2 · Package 3

  1. Packages, and the backlinks add-on, run in three month terms, billed monthly. Each term renews for another quarter unless you give 30 days' notice by email before it ends.
  2. Months already billed in a quarter are not refunded if you end early, except where the Australian Consumer Law applies. After the quarter you gave notice for, nothing more is charged. There is no exit fee.
  3. If I fail to deliver what a month promises, for example no update was sent and no work was done, that month is refunded. Tell me and I check.
  4. Complimentary items end when the package ends and are not refunded or credited.

AI search tracking A$249/mo + GST

  1. Runs on the same quarterly terms as the packages, billed monthly. Give 30 days' notice before the quarter ends.
  2. If tracking did not run and no summary was sent in a month, that month is refunded.

Answer Engine Audit A$1,500 + GST

  1. If the audit finds nothing worth fixing, I say so in the first paragraph of the report and refund in full.
  2. The audit includes a free re-test at 60 days. The re-test is part of the product. If it is missed, I fix that. It is not grounds for a partial refund.
  3. The audit does not promise that any AI tool will mention you. No mention is not grounds for a refund. What you bought is the report and the fix list.
  4. Cancel before I have started and I refund in full.

Automations Builds and upkeep

  1. Automations are paid 50% to start and 50% at go-live. If I cancel for any reason other than non-payment, every payment for work not yet done is refunded in full within ten business days.
  2. If you cancel before work starts, I refund in full. After work starts, I refund what you paid, less the work done to that date at A$3,200 a day + GST, with a one-page statement of the days and what they produced.
  3. Automation upkeep (A$99 a month per automation) promises a response inside one business day and a fix target of two. If I miss the one-business-day response on a reported fault in a month, that month is free.
  4. A fix that takes longer because a third-party system changed does not trigger the free month. I do not control the third party. The response time is mine, and the penalty attaches to that.

Websites and migrations Quoted per site

  1. The first instalment, 40% of the fixed price, books the work. If I cancel for any reason other than non-payment, that instalment and any other payment for work not yet performed is refunded in full within ten business days.
  2. Staging is the private preview copy of the site you check before launch, and sign-off is your written confirmation that it is what you asked for. If you cancel before staging sign-off, I refund the instalments paid, less the work performed to that date at A$3,200 a day + GST, with a one-page statement of the days and what they produced. The work as it stands is handed over.
  3. After staging sign-off, instalments already paid are not refunded. The go-live instalment is due if you take the work live, whoever launches it.
  4. The migration promise is not a refund. If, within 90 days of launch, an address from the old site lands on an error page, or a page has lost its title, main heading, canonical address or structured data against the snapshot I took before launch, the remedy is a free fix. The full wording is on /terms.
  5. A site that does not produce the rankings, traffic or enquiries you hoped for is not a refundable failure, because none of those were sold. The written scope says what was sold.

How to ask

  1. All refund requests go through the contact form at /contact, or by reply to the invoice email. Say which invoice and what happened. I acknowledge within two business days.
  2. For the Answer Engine Audit, ask within 30 days of the invoice date.
  3. For a package or AI search tracking, notice by email is the request. No form, no phone call, no retention offer.
  4. I do not ask why. I may ask which invoice.

How refunds are paid

  1. Refunds go back to the original payment method through Stripe. I cannot send a refund anywhere else.
  2. I issue the refund within ten business days of agreeing to it. Stripe and your bank then take between two and ten business days to show it on your statement.
  3. A refund returns the full amount you paid on that invoice. Once I am registered for GST, refunds include the GST on the refunded amount and come with an adjustment note.
  4. A refund under this policy is a refund. It is not a credit, a voucher or a discount on something else, unless you ask for that instead.

If something has gone wrong

If I have done the work badly, tell me. Under the Australian Consumer Law and under my own terms, a defect is fixed at no charge first. If it cannot be fixed, or the failure is major, you are entitled to the remedies the law provides. This policy does not shorten that list. If you and I cannot agree, Consumer Affairs Victoria at consumer.vic.gov.au is the place to take it.

  1. This policy took effect on 12 October 2026. If I change it, I change the date, and the version that applies to a purchase is the one published on the day you paid.
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